Reliable HVAC Services by tropicoolaircon

Effective Date: March 25, 2026

1. Introduction

Tropicool Air Conditioning & Refrigeration Co. Ltd (“Tropicool”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

2. Information We Collect

We may collect the following personal information:

Name

Phone number

Email address

Address or service location

Property details (e.g. square footage, service requirements)

Any other information you provide through forms or communication

We may also collect limited technical data such as IP address, browser type, and device information.

3. How We Use Your Information

We use your information to:

Provide quotations for AC units, installation, and servicing

Schedule and deliver services

Communicate with you regarding your request

Improve our services and customer experience

Send promotional offers (only where consent is given)

4. Sharing of Information

We may share your information with:

Our internal team and authorized staff

Certified technicians and service providers

Third-party tools (e.g. website forms, analytics, or messaging platforms)

We do not sell or rent your personal data to third parties.

5. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure.

6. Data Retention

We retain your information only as long as necessary to:

Fulfill the purpose it was collected for

Meet legal and regulatory requirements

7. Your Rights

Under applicable laws, including the Jamaica Data Protection Act, you have the right to:

Request access to your personal data

Request correction of inaccurate data

Request deletion of your data (where applicable)

Withdraw consent for marketing communications

To exercise these rights, contact us using the details below.

8. Cookies and Tracking

Our website may use cookies and similar technologies to improve user experience and analyze website performance.

You may adjust your browser settings to refuse cookies if you prefer.

9. Third-Party Services

Our website may use third-party tools such as:

Google reCAPTCHA (for spam protection)

Email or messaging platforms

These services may collect data according to their own privacy policies.

10. Contact Information

If you have any questions about this Privacy Policy or your data, please contact:

Tropicool Air Conditioning & Refrigeration Co. Ltd

📍 56A Studio One Blvd, Kingston 5, Jamaica

📞 (876) 929-1739

📧 info@tropicoolaircon.com

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.